Last updated: February 1, 2023
This policy only applies to orders from fitbark.com
This policy applies to all physical products purchased on the FitBark Online Store. If you purchased a FitBark product from an authorized retailer, please refer to their return policy. We are unable to refund any purchase not made directly through fitbark.com
30-Day Money Back Guarantee
If you are not entirely satisfied with your purchase from fitbark.com for any reason, we are here to help. Our products can be returned within 30 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund.
Chat with us to start a return
To obtain a Return Merchandise Authorization (RMA), please reach out with your order number from the support chat in our mobile apps.
How to make sure you are eligible for a return
To be eligible for a return, please make sure that:
The product was purchased in the last 30 calendar days
The product isn’t physically broken or damaged
The product is in its original packaging
You include all accessories, manuals and documentation
You include the receipt or proof of purchase
You obtained a Return Merchandise Authorization (RMA) from us
Products that do not meet these criteria may not be considered for return or may be subject to a restocking fee that is entirely at our discretion. Handling charges, gift wrap fees, and taxes paid (e.g. state, customs, VAT) are not refundable.
Holiday purchases between November 1st and December 31st are returnable through January 31st.
We don't cover return shipping (unless you live in the US)
If you live outside of the United States, you are responsible for and must pre-pay all shipping charges to the address specified by us. You assume risk of loss or damage to the product while in transit to us. If you live in the United States, we will send you a prepaid label that covers the shipping fees.
If you received a damaged product, please notify us immediately from the Support Chat in our mobile apps.
Please note that gift cards are non-refundable.
If you have any questions about our Return Policy on fitbark.com, please contact us.