Last updated: February 1, 2023
This policy applies to the FitBark GPS only
This policy applies to the FitBark GPS (1st and 2nd Gen) only, regardless of whether the device was purchased on fitbark.com or through an authorized reseller.
The FitBark GPS requires a prepaid subscription
The FitBark GPS does not work without a subscription. To activate your FitBark GPS, you must purchase a subscription in the FitBark mobile app. Payment for the billing period selected is due at activation via debit or credit card.
30-day money-back guarantee on all new subscriptions
If for any reason FitBark GPS is not for you, you may request a refund within 30 days of signing up in our apps. This is for new accounts only and does not apply to users re-subscribing after canceling their subscription. There are no fees associated with our 30-day money-back guarantee.
Cancel after 30 days and you won’t be charged again
Once you cancel your subscription, future payments to us will stop. We do not offer partial refunds on any of our plans. If you cancel your subscription, you will not be able to use your FitBark GPS until you start a new subscription.
Pause and reactivate at any time without any dormancy fees
Without an active subscription, you will only be able to review health historical data, but not to sync new data or locate your dog. There are no additional fees to reactivate a dormant dog account.
Promotion codes are not refundable
Promotion codes cannot be refunded or transferred.
Contact us
If you have any questions about our Subscription Refund Policy, please contact us.