Usually when we see the clock face not working properly, the communication between the clock face and the FitBark integration within Fitbit's app is stuck.

If your Fitbit smartwatch is not syncing, please make sure it is syncing first with the Fitbit app by following this guide from Fitbit:

https://help.fitbit.com/articles/en_US/Help_article/1866.htm

Please reach out through our support chat if you are still experiencing issues.